Shipping policy

Last updated: September 29, 2026

Here is what to expect when ordering for delivery in our supported U.S. shipping area.

1. Where we ship

We currently ship to the 48 contiguous U.S. states and Washington, DC. Alaska, Hawaii, U.S. territories, and destinations outside the United States are not included in this service.

For a PO Box, APO/FPO/DPO address, or another address with special delivery requirements, contact us before ordering to check whether delivery can be arranged. If a carrier cannot serve an address accepted at checkout, we will contact you to agree on a supported alternative or refund the order we cannot fulfill.

2. Processing and delivery estimates

Processing: Orders are normally prepared and dispatched within 3–5 calendar days after payment.

Estimated arrival: Delivery normally takes 10–15 calendar days after payment, including processing. This is the total estimate from payment to delivery, not an additional 10–15 days after dispatch. Calendar days include weekends.

These are estimates. Carrier operations, customs, public holidays, or other disruptions can affect arrival. Orders are shipped through our shipping and delivery partners. Items in the same order are shipped together.

3. Dispatch delays

If we cannot dispatch within the stated processing period, we will notify you, provide a revised estimate when available, and offer the choice of agreeing to the delay or canceling the unshipped order for a full refund. We will obtain any consent required by law; silence will not be treated as agreement to an indefinite delay.

We initiate an agreed refund within 5 business days. Any earlier deadline required by law takes precedence. See the Return & Refund Policy for refund processing and the business-day definition.

4. Shipping charges and sales tax

The shipping charge for your order, including any free-shipping offer that applies, is shown at checkout before payment. Any applicable sales tax is also shown at checkout.

5. Tracking your order

You can view tracking information on your order page after dispatch. Carrier scans may take time to appear. If you cannot access your order page or tracking looks incorrect, email us with your order number.

6. Late, lost, or undelivered orders

If your order has not arrived by the end of the 10–15 calendar day estimate, or tracking indicates a problem, contact us so we can investigate. You do not have to wait 30 days to ask for help.

If the carrier confirms that your order is lost, we will offer a refund without making you wait for the 30-day point or for the carrier to compensate us. A replacement shipment at no additional cost is available if you expressly choose it.

If 30 calendar days have passed since the parcel was actually handed to the carrier, it has not arrived for a reason outside your responsibility, delivery to the agreed address cannot be established, and there is no reliable delivery arrangement, we will offer a refund. Creating a shipping label does not start this 30-day period. We will only extend the wait or send a replacement with your express agreement.

If you do not choose to wait longer or receive a replacement, we will notify you and proceed with the refund, including when you do not reply. We will initiate that refund within 5 business days after notifying you of the default refund decision. This process does not limit an earlier remedy required by law.

A refund for a wholly undelivered order includes the products, original shipping charge, and any sales tax paid. For an affected part of an order, the refund includes the affected amount and related refundable shipping and tax.

If tracking shows delivery but you cannot find the package, tell us promptly. We will investigate and normally provide the available evidence and a handling decision within 7 business days after your report. A delivery scan alone does not prevent us from reviewing evidence of misdelivery.

7. Address changes, returned parcels, and damage

Contact us immediately if you need to cancel or correct an address. You may cancel before actual carrier handover; printing a label alone does not end this option. After handover, an address change, cancellation, or interception cannot be guaranteed.

If a parcel is returned because of an address error you supplied, refusal unrelated to a product or delivery fault, or failure to collect it, we will contact you about the available options. Any additional reshipping cost must be explained and agreed before reshipment. You do not bear additional costs caused by our addressing or fulfillment error.

For returned parcels, damage, missing items, or refund eligibility and amounts, read our Return & Refund Policy. We remain your point of contact and will not require you to settle a carrier claim yourself before we address our responsibilities.

8. Contact and policy updates

Email support@focuscarryedc.com with your order number and question. We reply within 48 hours; an investigation or refund may take longer under the timeframes above.

Updates apply to future orders and will not retroactively reduce commitments attached to an order already placed. Nothing in this policy limits rights that cannot lawfully be excluded.