Terms of service

Last updated: September 29, 2026

These Terms of Service ("Terms") apply to your use of www.focuscarryedc.com and purchases from FocusCarry ("we," "us," or "our"). Please read them together with our Privacy Policy and Return & Refund Policy.

By using the store or placing an order, you agree to these Terms to the extent permitted by applicable law. Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.

Our 90-Day Limited Warranty is set out in Section 12 below. It covers qualifying material and manufacturing defects and is separate from the 30-day change-of-mind return window.

1. Eligibility and accurate information

Our products are designed for adults and are not children's toys. Please provide accurate contact, billing, and delivery information and use only payment methods you are authorized to use. If you use an account, you are responsible for protecting your access credentials and notifying us of suspected unauthorized access.

2. Products and descriptions

We sell everyday carry products, including writing tools, magnetic sliders, and accessories. The product page describes the item offered, its included components, and any product-specific instructions or limitations. Product availability and future listings may change.

We aim to present products accurately. Screens and lighting may affect how colors and finishes appear. Such differences do not excuse supplying a materially different, defective, or incorrectly described product. If an item does not match your order or its description,please contact us.

Products may contain small parts or magnets and are not children's toys. Keep them out of children's reach and follow the warnings and instructions supplied with each product. Product descriptions do not promise medical, therapeutic, or guaranteed productivity benefits.

3. Prices, taxes, and payment

Prices and checkout charges are stated in U.S. dollars (USD). Any shipping charge and applicable sales tax will be shown at checkout before you submit your order.

Payment is made through the methods actually available at checkout, currently PayPal. Availability of guest card payment or other features depends on the payment provider. Your bank or payment provider may apply its own currency conversion or account fees.

Prices and promotions can change for future orders. An accepted order will not be charged a higher price without your agreement. Discounts are subject to the terms shown with the offer and are reflected in the amount actually paid.

4. Orders, acceptance, and availability

Please check the products, delivery address, and total before submitting your order. If we cannot fulfill an order for which payment has been collected, we will notify you and refund the amount due, including applicable shipping and tax. We initiate an agreed refund within 5 business days; any earlier deadline required by law takes precedence.

We may decline or cancel an order for a genuine reason, such as unavailable stock, an unsupported delivery address, a material listing error, or reasonable concerns about fraud or unauthorized payment. We will not substitute a different product or increase an order charge without your agreement. If part of an order cannot be supplied, we will explain the available options and refund amounts due.

5. Cancellations and address changes

Email support@focuscarryedc.com with your order number as soon as you need to cancel or change an address. If the order has not been handed to the carrier, we will cancel it and refund the amounts paid for the canceled order, or update the delivery address, as requested.An address change is subject to our ability to update the order and complete any necessary payment or fraud checks.

After carrier handover, we cannot guarantee cancellation, interception, or an address change. We will explain the available options, including any applicable return procedure. Creating or printing a shipping label alone does not mean the parcel has been handed to the carrier. This section does not limit cancellation or refund rights arising from delayed shipment or other applicable legal rights.

6. Shipping and delivery

We ship from Shenzhen, China, to the 48 contiguous U.S. states and Washington, DC. Orders normally dispatch within 3–5 calendar days after payment. Estimated delivery is 10–15 calendar days after payment, including processing.

You can view tracking information on your order page after dispatch. For delivery coverage, shipping charges, dispatch delays, and delivery problems, read our Shipping Policy. Handing a parcel to a carrier does not, by itself, remove our responsibility to address an order that is lost, damaged, or not delivered as agreed.

7. Returns, refunds, and product issues

Our Return & Refund Policy explains the 30-day change-of-mind return window beginning the day after delivery, product condition requirements, return shipping costs, exchanges, delivery issues, and refund timing. Change-of-mind returns are sent to a designated return location in China, and the customer pays international return postage.

Different rules apply when an item is defective, damaged in transit, incorrect, or missing. Please contact us so we can assess the issue and arrange an appropriate solution. The voluntary return window does not replace applicable rights concerning faulty or incorrectly supplied products.

Qualifying defects that arise during the 90-day limited warranty period can be reported under Section 12 even after the 30-day change-of-mind return window has ended.

8. Shopify and payment providers

Our store is powered by Shopify, which supplies the ecommerce platform. Purchases from this store are made with FocusCarry. Shopify does not manufacture, sell, or fulfill our products on our behalf merely by providing the platform. We handle questions about our products, orders, shipping, returns, and refunds.

Shopify processes information about store visits and purchases to provide and improve its services. Where enhanced Shopify features are enabled, that processing may include information from interactions with other merchants and Shopify. Information may be shared with Shopify and relevant providers in other countries. See our Privacy Policy and the Shopify Consumer Privacy Policy for details.

Payment services are subject to their providers' terms. Nothing in these Terms removes rights you may have under applicable law or an applicable payment-provider protection program.

9. Acceptable use and intellectual property

You must not use the store for fraud or unlawful activity, submit malicious code, interfere with security or normal operation, impersonate another person, misuse another person's information, or infringe the rights of others.

Store text, photographs, graphics, logos, and other content may be protected by intellectual property law. Rights belong to their respective owners. You may use the store for personal shopping and keep copies reasonably needed for your purchases. Reproduction or commercial reuse beyond permissions granted by the relevant rights holder or applicable law requires that rights holder's permission. Buying a product does not transfer intellectual property rights in its design or related content.

10. Feedback and reviews

If you submit a review or other content for publication, provide an honest account and do not include someone else's personal information or material you lack permission to use. By submitting content for publication, you allow us to display it with the name or identifier you choose and to make formatting changes that do not alter its meaning. Private support messages and claim photographs are handled under our Privacy Policy and are not automatically licensed for advertising.

We may remove unlawful content, spam, or content that violates these rules. These Terms do not prevent you from making an honest review or exercising a right to report a concern.

11. Third-party links and service availability

Third-party websites and optional services have their own terms and privacy practices. We do not control their content or operation. The store may occasionally be unavailable because of maintenance, technical faults, or events outside our reasonable control. An interruption does not cancel our obligations concerning an existing order.

12. FocusCarry 90-Day Limited Warranty

Warranty provider. This limited warranty is provided by FocusCarry. Before sending a product for assessment or return, please contact our customer support team at support@focuscarryedc.com for instructions.

Who and what are covered. This warranty covers new products purchased directly from www.focuscarryedc.com by the original consumer purchaser, or received by the original gift recipient, for normal personal, household, or office use. It applies to our writing tools, magnetic sliders, accessories, and their original included components, purchased for delivery within our supported U.S. shipping area. An order number or another reasonable proof of the original purchase is required. No separate warranty registration is required. Secondhand purchases and purchases from other sellers are not covered by this voluntary warranty.

Duration and start date. Coverage lasts for 90 calendar days, with the day you receive the original product counted as day 1. It covers defects in materials or workmanship that appear during that period under normal, intended use. Contact us within that period to report the issue. A claim reported on time remains eligible for assessment and resolution after the 90-day period ends; the returned product does not have to reach us before day 90. Any longer period or right required by law remains unaffected.

Covered problems. Examples include a writing mechanism that fails because of a manufacturing defect, a component that separates because of faulty assembly, or a slider mechanism that malfunctions because of a material or manufacturing defect. Original included refills, tips, and other consumable components are covered for manufacturing defects, but not for normal consumption or wear.

What this voluntary warranty does not cover.

• Normal wear from use, including ordinary scratches, finish changes, patina, or cosmetic marks that do not result from a manufacturing defect.
• Ink running out, graphite tips wearing down, or other consumable items reaching the end of their normal usable life.
• Loss, theft, accidental damage, or damage caused by misuse, impact, exposure to conditions the product is not designed for, or failure to follow relevant care instructions.
• Damage actually caused by an incompatible component, improper repair, or modification. Using a third-party component or repair service does not, by itself, void the warranty, and an unrelated original defect remains eligible.
• A change of mind or preference concerning an otherwise conforming product's appearance, weight, sound, or feel. Eligible change-of-mind requests follow the separate 30-day return policy.

Routine maintenance, using compatible replacement refills or tips, and user adjustments described in the product instructions do not, by themselves, void this warranty. We will explain the reason if we determine that a reported problem is not covered.

How to make a claim.

1. Email support@focuscarryedc.com with your order number or other reasonable proof of purchase, the affected product, and a description of the problem and when it began.
2. Provide photographs or a short video if reasonably available and useful to explain the fault. An unboxing video is not required. If a requested format is not accessible to you, tell us so we can agree on another reasonable way to assess the issue.
3. Follow the assessment or return instructions from our support team. Do not send the product back or pay for a return before we explain the process and cost arrangements.

What we will provide and what it costs. For a covered claim, we will provide a replacement component, replace the affected product, or refund the affected purchase, as appropriate to the fault and product availability. We will explain the proposed remedy. If a suitable replacement is unavailable or cannot be supplied within the timing below, we will offer a refund rather than require an indefinite wait. A replacement will not be imposed instead of a refund where you are legally entitled to a refund.

There is no assessment, restocking, or replacement charge for a covered claim. We cover reasonable, necessary return shipping and replacement delivery within our supported U.S. shipping area. If a return is required, contact us before paying for postage or sending the product. We will explain the return instructions and applicable cost arrangements. You are not responsible for the reasonable, necessary return shipping costs of a covered claim. We do not require a paid inspection or repair as a condition of receiving covered warranty service.

Processing time. We will assess the claim and notify you of the outcome within 5 business days after receiving the information reasonably needed to assess it, or within 5 business days after receiving the product if a physical assessment is reasonably necessary. If a physical assessment is necessary, we will explain why and provide return instructions. We will not use repeated requests for unnecessary information to delay a decision. If a replacement is the agreed remedy, we will dispatch it within 5 business days after the replacement solution is agreed. If we cannot do so, we will notify you and offer a refund or an alternative timing that you expressly agree to.

If a refund is the remedy, we will initiate it to the original payment method within 5 business days after confirming the refund. It includes the amount actually paid for the affected item, refundable related sales tax, and the original outbound shipping charge attributable to that item; the full original shipping charge is refunded if the entire order is affected and refunded. We do not deduct payment-processing fees. If the original payment method cannot receive the refund, we will work with you and the provider on a lawful alternative rather than require store credit. Your bank or payment provider may need additional time to post the refund.

For these administration periods, business days are Monday through Friday, excluding public holidays at our Shenzhen support location. Any earlier deadline required by law takes precedence, and internal review will not extend it. If you have not received an outcome or refund confirmation within the applicable period, or a refund has not appeared within 10 business days after confirmation, contact our support team for follow-up.

Replacement coverage. A replacement product or component is covered for the remainder of the original 90-day period or 30 calendar days starting on the day you receive the replacement, whichever is longer. A longer period required by law takes precedence.

Your legal rights. This voluntary warranty is additional to applicable consumer rights. It does not disclaim implied warranties or limit their duration to 90 days, and it does not restrict any remedy that cannot lawfully be excluded. It also does not reduce any more favorable commitment made for your purchase. You do not have to purchase a service plan or use a mandatory private dispute procedure to make a claim.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

13. Disputes and applicable rights

If a problem arises, contact support@focuscarryedc.com with the relevant order number and details so we can work toward a resolution. These Terms are subject to applicable law and do not deprive you of mandatory consumer protections or access to a court or authority with jurisdiction under that law.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision on one occasion is not a waiver of future enforcement.

14. Changes to these Terms

We may update these Terms for future use of the store and future orders. We will post changes on this page and update the date above, with additional notice where required. Changes will not retroactively reduce rights or commitments attached to an order already placed. For a purchase, the product-specific offer and applicable policies presented when you placed the order remain relevant.

15. Contact us

Email: support@focuscarryedc.com

We reply to customer support messages within 48 hours. This is our response time; assessment, replacement dispatch, and refund processing follow the separate timeframes in this policy.